DS
Danica S
1 reviews | Active since Sept 2018
08 Mar 2021, 08:22
This is not on!
I've put through a claim 1 week ago. Last week I was told the deceased had to be loaded onto the policy. Whereas I've been paying for years for the deceased We are dealing with a great loss and grief and then we still experience problems with the safrican!
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Sanlam's replyOfficial
08 Mar 2021, 08:54Good morning Danica. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Sanlam's reply08 Mar 2021, 08:54
Official
Good morning Danica. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team