Third Complaint – Still No Payment from Sanlam LBF

This is now the third Hello Peter review I’m writing about the same issue with Sanlam. I am genuinely confused about the terms regarding releasing trust claims, because nothing that’s stated is actually followed. The process clearly states a turnaround time of 7–14 working days — it has now been well over 14 days since I submitted my claim.

I don’t know if the people handling these funds expect clients to worship them or fight them, because right now it feels like neither professionalism nor urgency is being shown. This is not a favour — I am entitled to these funds, and I need this matter resolved before this coming Friday.

This delay is now affecting my ability to study and prepare for my university exams. The stress caused by the lack of communication and poor service is completely unacceptable. Sanlam needs to address this issue urgently, and I expect a proper response and action.