Thinking of Sanlam for GAP COVER? My advice is to think again...

So it's been a week since my above review and time for some feedback. Sanlam definitely took this review seriously and within hours I could see from a series of hurried emails that the communication lines between Sanlam and Kaelo Xelus (who run the Gap Cover side) were buzzing. I was contacted by phone by a delightful and helpful lady (sorry didn't get her name) who clarified a few things but it was apparent that even she could not see vital information that would identify which claims had been received & were being worked on and those that had not.
I started to receive emails and sms's with reference numbers that were new and tied back to nothing on my files so did nothing to clarify anything. In total during Thursday afternoon I received 16 such messages.
Then Friday I received notification that claims were about to be paid, which ones? Who knew.
Some money was paid on Sunday and some today for claims going back to 26 June BUT there is still a claim dated 3 July that they are struggling to locate. Yesterday I spoke to Prince - and really what a stunning and clued up young man. He listened, understood, clarified a few things, found the lost claim on the old system and 'sent' it across to the new system.... I am extremely hopeful that in a few days this claim will start to be worked on. Hang on to Prince - he is a diamond indeed. Lastly, I submitted a new claim yesterday, within minutes I received a WF reference number, so it would appear that the troubles of last week with emails disappearing into the ether have been solved.... holding thumbs that the worst is over.

Well done Sanlam for (finally) resolving all the outstanding claims, I know that it has been challenging from your side system-wise. I can report some good news though, recent claims lodged within the last week or two are flowing through the new system well. So before I say 'sayonara' I must once again praise the individuals with whom I have come into contact over the phone (some of them on more than one occasion) notably Prince who displayed empathy, understanding and a good knowledge of the old and new systems and most especially Kercia Charles, who at the end of the day was the one who made it happen for me. Thank you. :)