Thinking ahead? think again!

<p>Sanlam convinces prospective clients to think ahead and save their money with them, yet when you need to withdraw your money they make you wish you had never given it to them.</p> <p>My partner (Ms Monare) has been battling with Sanlam for a while now. She submitted a withdrawal request on 19 July 2017 with intentions of using the money for a planned tombstones function at home. All the required documents were submitted and the withdrwal request was noted and she was told to wait for approximately 10 working days to receive her money.</p> <p> </p> <p>She woke up today, disappointed and frustrated that the money had not been paid she called Sanlam. She spoke to Morne Boshoff who told her today that her request could not be finalised because the signature on form is different from the one they have. She never received any prior communication via email or call alerting her this issue. Sanlam claims they sent an email. They did not bother to follow up with a call, they just sent an email!!!</p> <p> </p> <p>This has been very frustrated as this is not the first time Sanlam disappoints. One invests their money in the hope that when they need it the most they will be able to access it. Instead of Sanlam going out of their way to ensure that the client is happy they send her from pillar to post requesting that she submits an affidavit with signature specimen.</p> <p> </p> <p>This is really unacceptable delay which inconviniences people. Surely a client can be contacted telephonically to determine if indeed they have submitted a withdrawal request.</p> <p> </p> <p>Poor service indeed.</p> <p> </p> <p> </p> <p> </p>