Think twice before investing or taking out an RA with Sanlam.

There's nothing being investigated, the complaints department have advised they will attend to my query on the 29th of March, so you guys literally take 3 to 4 working days to follow up on a client's problem. This is unacceptable you are forgetting that Its my money that you need to pay out to me. I dont owe you anything. This service is disgusting.

So you are telling me to provide me with answer as to what is going on regarding my pension it takes between three to four days. When all you need to do is log my ID number and find out what is the delay or issues and advise me further ? The money has been sitting for years with you'll do to misinformation from you people. And now instead of resolving the issue asap you respond to me via email stating that you will give me an update in three to four working days. Does this sound normal to you ?

I don't need a timeline for an update I need a timeline as to when the issue is going to be resolved. Customer relations departments is supposed to ensure this not give me a timeline for an update.

Sanlam I have researched and reviewed alot of your clients queries , you guys are a bunch of rogues!!!! I'm not the only person you are doing this too. You keep our money for years gaining interest without informing us about what's going on. Now when we want our own money it takes you weeks to pay out. I'm taking this further and I have many many other clients who are willing to back me up with their claims aswell. The service is disgusting. I will be publishing articles on all social media platforms aswell. So everyone else who has been having the same experience with sanlam can also come forward.

Sanlam are a bunch of ****ing rogues!
Firstly nothing has been done to date! A consultant contacted me yes with basically nothing except I will investigate and come back to you! This is not acceptable I am not borrowing money from you this is my money that needs to be paid out to me, I have now engaged with an attorney because I have the necessary proof from five years ago where you guys have stated I don't have a pension fund with you when I did try and claim my provident fund. You now come back to me five years later telling me this is an unclaimed benefit and would I like to claim my provident fund. I have contacted 10 other clients aswell facing the same issues regarding payout. SO TRUST ME THIS IS NOT A ****ING THREAT !!! I WILL WIN IN COURT! YOU'LL have until COB to send me a PROOF OF PAYMENT , I don't want to hear any other story please don't get Zodwa from client relations to contact me or anyone else. I want my proof of payment emailed to me today!