Think twice about Sanlam

I submitted a death claim for my grandfather. I have always heard good things from him about sanlam. Unfortunately it has not been my experience at all. I registered the claim 26/06/2024. After 10 days I called the death claim department but they said these claims take a bit longer. This claim is not sorted out yet and the most frustrating thing of all is no one can give me straight answers about why and what the process entails. I understand that some things takes longer but my goodness 7 weeks later and I still don't know when or how the money will pay out! My grandfather paid that policy for years without fail and now it feels like it was all for nothing! I try to be understanding especially with the consultants but honestly calling 2-3 times per week to follow up is like pulling teeth. Its unacceptable to have this kind service from such a big company.Very disappointed and don't think I would recommend!