1 reviews | Active since Mar 2017

01 Dec 2020, 06:47

******* If I could give a - I would definitely

Do not go for this policy under any circumstances, the sale process was very smooth but after that OMG the WORST SERVICE you will ever experience in your LIFE!!!!! 1st off You have to do the nicotine test, for me that went well because when the nurse was here I was shown and told the test was negative being a non smoker and all. But THEN: get the shock of my life when the debit order nearly doubled that month end with no prior warning AT ALL. Try to call the office, O NO sorry you have to mail them because they have NO staff available over the phone. After numerous attempts on an email I finally get a response almost 15 days after the first email, your nicotine test was poyand that why we debited you double what we quoted you! I end up cancelling this policy because of false advertising and EXTREMELY POOR CUSTOMER SERVICE, I received an email assuring me this was cancelled and Lo and behold wake up today to another debit order from Sanlam Indie. THIS IS UNACCEPTABLE AND ********** AS IT IS UNAUTHORISED. STAY AWAY FROM THIS COMPANY YOU WILL LOSE MAJOR WITH THEM!!!!!!!

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Replies (2)
Sanlam
Sanlam's reply01 Dec 2020, 08:45
Official
Good day Esmarie

We regret to learn about your negative service experience.

We will look into the matter urgently and revert back to you.

Kind regards
Sanlam Indie
Sanlam
Sanlam's reply01 Dec 2020, 12:13
Official
Good day Esmarie

We have responded to your complaint.

I trust the matter has been solved.

Kind regards
Sanlam Indie