1 reviews | Active since Mar 2020
******* and lies
Sanlam sky is ********** and ******. They have been *****ing my money for the past 2months, i have tried on my occasions to resolve this matter, spoke with many consultants. If they don't have an attitude they are not interested in helping. I took out a policy that covers three people then I changed my mind and decided to remove two people and only leave one covered. That meant that the premium should also have been altered, this was not the case with sanlam, they have been deducting the cover for three people while only one person is covered. When I inquired about it they told me that on their side it's only the one person that is appearing but it is clear that on my payslip the initial premium that covers the three people is being deducted monthly. so what is happening with the difference because it is going or from my personal particulars before my salary even gets paid into my bank account it's already deducted. I requested for a refund from them and they informed me there is no refund available. so they are *****ing my money the difference. I am taking this to the ombudsman, how many people are they not ********, they cannot get away with this
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We were informed that a consultant has contacted you. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations