They withhold your money! Beware

Item: Sanlam
Rating: 1

I told you well in advance that I would cash out my policy. I filled in your forms. You said the due date is the 28th of August. I phoned you again and you said the 8th of September. Again no money! Guys do not take any policies with Sanlam. They politely take instalments every month but if your policy matures, they refuse to pay you out. Disgusting!

Helpful (0)

Replies (4)

Sanlam's replyOfficial

08 Sept 2023, 09:19

Good morning Suzanne

We are sorry to hear about your service experience and have escalated the matter for urgent assistance.

Regards
Sanlam Client Care

Sanlam's reply08 Sept 2023, 09:19

Official

Good morning Suzanne

We are sorry to hear about your service experience and have escalated the matter for urgent assistance.

Regards
Sanlam Client Care

's updateReviewer Update

08 Sept 2023, 09:23

Yes what escalation! We have been waiting for months. Every time you give us a date and we inquire, you give us another 10 day waiting period. You are useless

's update08 Sept 2023, 09:23

Reviewer Update

Yes what escalation! We have been waiting for months. Every time you give us a date and we inquire, you give us another 10 day waiting period. You are useless

Sanlam's replyOfficial

08 Sept 2023, 09:29

Hello Suzanne

We have arranged for the Complaints department to look into the matter and contact you.

Regards
Sanlam Client Care

Sanlam's reply08 Sept 2023, 09:29

Official

Hello Suzanne

We have arranged for the Complaints department to look into the matter and contact you.

Regards
Sanlam Client Care

Sanlam's replyOfficial

08 Sept 2023, 12:16

Hello Suzanne

We have received feedback that you have been contacted.

Regards
Sanlam Client Care

Sanlam's reply08 Sept 2023, 12:16

Official

Hello Suzanne

We have received feedback that you have been contacted.

Regards
Sanlam Client Care