LM
Learongwa M
1 reviews | Active since Feb 2023
30 Mar 2026, 12:25
They keep playing run around no help
Dear Sanlam Corporate, I am lodging a formal complaint regarding my Sanlam Provident Fund claim (Ref: wf_***1), originally submitted on 28 January 2026. The required employer information (exit confirmation and Section 37D feedback) was submitted by my employer on 23 March 2026, yet the SARS tax directive has still not been submitted, and my payment remains outstanding. This claim has now been pending for over 43 working days, far exceeding the FSCA’s 30-day guideline. Previous follow-ups, including through email and Twitter, have not resulted in a clear timeline or resolution. I request the following urgent actions: Confirm receipt of employer submission Submit the SARS tax directive immediately Provide a definitive timeline for payment Complaint *** I hope Sanlam will treat this matter as a priority. Thank you, Learongwa Mo****di *** mo*******
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
30 Mar 2026, 12:36Good day, Learongwa
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply30 Mar 2026, 12:36
Official
Good day, Learongwa
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
LM
Learongwa M's updateReviewer Update
30 Mar 2026, 12:51Iv been contacted but I can't reach the person assisting me and
LM
Learongwa M's update30 Mar 2026, 12:51
Reviewer Update
Iv been contacted but I can't reach the person assisting me and
LM
Learongwa M's updateReviewer Update
30 Mar 2026, 12:54 don't have her email I have to send emails to general enquiries which I'm getting automated emails,worse on Whatsapp they saying they waiting for my d37 and exit date which Enerst HR confirmed sent and SEB acknowledged.if feels like someone inside is delaying this purposely
LM
Learongwa M's update30 Mar 2026, 12:54
Reviewer Update
don't have her email I have to send emails to general enquiries which I'm getting automated emails,worse on Whatsapp they saying they waiting for my d37 and exit date which Enerst HR confirmed sent and SEB acknowledged.if feels like someone inside is delaying this purposely
Sanlam's replyOfficial
30 Mar 2026, 12:55Thank you for confirming.
They will respond to your email once they are able to do so.
Regards
Sanlam Client Care
They will respond to your email once they are able to do so.
Regards
Sanlam Client Care
Sanlam's reply30 Mar 2026, 12:55
Official
Thank you for confirming.
They will respond to your email once they are able to do so.
Regards
Sanlam Client Care
They will respond to your email once they are able to do so.
Regards
Sanlam Client Care
LM
Learongwa M's updateReviewer Update
30 Mar 2026, 12:56I'll come here if she doesn't
LM
Learongwa M's update30 Mar 2026, 12:56
Reviewer Update
I'll come here if she doesn't
LM
Learongwa M's updateReviewer Update
30 Mar 2026, 16:40I am extremely frustrated with the ongoing delays from Sanlam regarding my provident fund claim (Ref: wf_***1).
My claim was submitted on 28 January 2026, and it has now been over 43 working days, far exceeding the expected processing timeframe.
My employer already submitted the required exit confirmation and Section 37D information on 23 March 2026, yet Sanlam continues to delay, now citing “legal review” without any clear timeline.
I have escalated this matter through multiple channels, including direct complaints, Twitter, and regulatory bodies such as the Financial Sector Conduct Authority and the Office of the Pension Funds Adjudicator.
Despite this, I am still not receiving clear answers — only repeated automated responses and vague timelines.
This level of service is unacceptable.
I now request the following urgent action:
Immediate confirmation that all employer documents have been received
Immediate submission of my SARS tax directive
A clear and final payment date
Complaint ***
If this matter is not resolved urgently, I will continue escalating it through all available regulatory and public channels.
Learongwa Mo****di
My claim was submitted on 28 January 2026, and it has now been over 43 working days, far exceeding the expected processing timeframe.
My employer already submitted the required exit confirmation and Section 37D information on 23 March 2026, yet Sanlam continues to delay, now citing “legal review” without any clear timeline.
I have escalated this matter through multiple channels, including direct complaints, Twitter, and regulatory bodies such as the Financial Sector Conduct Authority and the Office of the Pension Funds Adjudicator.
Despite this, I am still not receiving clear answers — only repeated automated responses and vague timelines.
This level of service is unacceptable.
I now request the following urgent action:
Immediate confirmation that all employer documents have been received
Immediate submission of my SARS tax directive
A clear and final payment date
Complaint ***
If this matter is not resolved urgently, I will continue escalating it through all available regulatory and public channels.
Learongwa Mo****di
LM
Learongwa M's update30 Mar 2026, 16:40
Reviewer Update
I am extremely frustrated with the ongoing delays from Sanlam regarding my provident fund claim (Ref: wf_***1).
My claim was submitted on 28 January 2026, and it has now been over 43 working days, far exceeding the expected processing timeframe.
My employer already submitted the required exit confirmation and Section 37D information on 23 March 2026, yet Sanlam continues to delay, now citing “legal review” without any clear timeline.
I have escalated this matter through multiple channels, including direct complaints, Twitter, and regulatory bodies such as the Financial Sector Conduct Authority and the Office of the Pension Funds Adjudicator.
Despite this, I am still not receiving clear answers — only repeated automated responses and vague timelines.
This level of service is unacceptable.
I now request the following urgent action:
Immediate confirmation that all employer documents have been received
Immediate submission of my SARS tax directive
A clear and final payment date
Complaint ***
If this matter is not resolved urgently, I will continue escalating it through all available regulatory and public channels.
Learongwa Mo****di
My claim was submitted on 28 January 2026, and it has now been over 43 working days, far exceeding the expected processing timeframe.
My employer already submitted the required exit confirmation and Section 37D information on 23 March 2026, yet Sanlam continues to delay, now citing “legal review” without any clear timeline.
I have escalated this matter through multiple channels, including direct complaints, Twitter, and regulatory bodies such as the Financial Sector Conduct Authority and the Office of the Pension Funds Adjudicator.
Despite this, I am still not receiving clear answers — only repeated automated responses and vague timelines.
This level of service is unacceptable.
I now request the following urgent action:
Immediate confirmation that all employer documents have been received
Immediate submission of my SARS tax directive
A clear and final payment date
Complaint ***
If this matter is not resolved urgently, I will continue escalating it through all available regulatory and public channels.
Learongwa Mo****di
Sanlam's replyOfficial
30 Mar 2026, 16:52Hello Learongwa,
We sincerely apologise for the service experience you have had. Sanlam Corporate has been requested to look into the matter and will provide feedback once the investigation has been completed.
Regards
Sanlam Client Care
We sincerely apologise for the service experience you have had. Sanlam Corporate has been requested to look into the matter and will provide feedback once the investigation has been completed.
Regards
Sanlam Client Care
Sanlam's reply30 Mar 2026, 16:52
Official
Hello Learongwa,
We sincerely apologise for the service experience you have had. Sanlam Corporate has been requested to look into the matter and will provide feedback once the investigation has been completed.
Regards
Sanlam Client Care
We sincerely apologise for the service experience you have had. Sanlam Corporate has been requested to look into the matter and will provide feedback once the investigation has been completed.
Regards
Sanlam Client Care
LM
Learongwa M's updateReviewer Update
02 Apr 2026, 12:38I am extremely disappointed with the ongoing delays from Sanlam regarding my provident fund claim (Ref: wf_***1).
The claim was submitted on 28 January 2026, and it has now exceeded 43 working days with no payment.
My employer submitted all required documents on 23 March 2026, yet Sanlam has still not submitted the SARS tax directive, which is delaying payment.
Despite multiple follow-ups, I continue to receive vague responses such as “under review” and automated replies, with no clear timeline or accountability.
Due to the continued delays, I have now escalated the matter to the Office of the Pension Funds Adjudicator.
PFA ***
I now request urgent action:
Immediate submission of the SARS tax directive
A clear and final payment date
This matter has gone on for too long and requires urgent resolution.
Learongwa Mo****di
The claim was submitted on 28 January 2026, and it has now exceeded 43 working days with no payment.
My employer submitted all required documents on 23 March 2026, yet Sanlam has still not submitted the SARS tax directive, which is delaying payment.
Despite multiple follow-ups, I continue to receive vague responses such as “under review” and automated replies, with no clear timeline or accountability.
Due to the continued delays, I have now escalated the matter to the Office of the Pension Funds Adjudicator.
PFA ***
I now request urgent action:
Immediate submission of the SARS tax directive
A clear and final payment date
This matter has gone on for too long and requires urgent resolution.
Learongwa Mo****di
LM
Learongwa M's update02 Apr 2026, 12:38
Reviewer Update
I am extremely disappointed with the ongoing delays from Sanlam regarding my provident fund claim (Ref: wf_***1).
The claim was submitted on 28 January 2026, and it has now exceeded 43 working days with no payment.
My employer submitted all required documents on 23 March 2026, yet Sanlam has still not submitted the SARS tax directive, which is delaying payment.
Despite multiple follow-ups, I continue to receive vague responses such as “under review” and automated replies, with no clear timeline or accountability.
Due to the continued delays, I have now escalated the matter to the Office of the Pension Funds Adjudicator.
PFA ***
I now request urgent action:
Immediate submission of the SARS tax directive
A clear and final payment date
This matter has gone on for too long and requires urgent resolution.
Learongwa Mo****di
The claim was submitted on 28 January 2026, and it has now exceeded 43 working days with no payment.
My employer submitted all required documents on 23 March 2026, yet Sanlam has still not submitted the SARS tax directive, which is delaying payment.
Despite multiple follow-ups, I continue to receive vague responses such as “under review” and automated replies, with no clear timeline or accountability.
Due to the continued delays, I have now escalated the matter to the Office of the Pension Funds Adjudicator.
PFA ***
I now request urgent action:
Immediate submission of the SARS tax directive
A clear and final payment date
This matter has gone on for too long and requires urgent resolution.
Learongwa Mo****di
Sanlam's replyOfficial
02 Apr 2026, 14:07Good day Learongwa
We acknowledge your concerns; however, as the matter has now been formally escalated to the Office of the Pension Funds Adjudicator, we are unable to intervene further and all engagement will proceed through that channel.
Regards
Sanlam Client Care
We acknowledge your concerns; however, as the matter has now been formally escalated to the Office of the Pension Funds Adjudicator, we are unable to intervene further and all engagement will proceed through that channel.
Regards
Sanlam Client Care
Sanlam's reply02 Apr 2026, 14:07
Official
Good day Learongwa
We acknowledge your concerns; however, as the matter has now been formally escalated to the Office of the Pension Funds Adjudicator, we are unable to intervene further and all engagement will proceed through that channel.
Regards
Sanlam Client Care
We acknowledge your concerns; however, as the matter has now been formally escalated to the Office of the Pension Funds Adjudicator, we are unable to intervene further and all engagement will proceed through that channel.
Regards
Sanlam Client Care