1 reviews | Active since Feb 2017

19 Mar 2023, 22:44

They failed me

I am flabbergasted by the company. I am sooo disappointed ☹️. I had to borrow money from friends and families to bury my uncle that I have insured for years. It was sooo embarrassing, it was like I never prepared myself for this event after the loss of my Mother. 48 hours is a lie.

I want a cancellation letter to move my policies without waiting period.

Nooo ways my family will suffer when I pass on. I can’t have this and put my family and children through such a frustration during a painful loss. Nooo ways!!!

I even have an on call benefits of groceries or cash which I was told I will get as soon I make a claim without waiting. Disgusting 🤢 lies.

We are being sold dreams.

I called the whole day on Friday and the Funeral was on Saturday. What an experience.

0
Replies (3)
Sanlam
Sanlam's reply20 Mar 2023, 06:16
Official
Good day Evelyn, thank you for reporting this complaint to us on Hello Peter and to our complaints team at ***. We are urgently investigating the matter and will provide further feedback to your direct e-mail address. My sincerest apology for any frustration caused. Kind regards, Assupol Complaints Manager
's update23 Mar 2023, 13:41
Reviewer Update
Claim payment was done and I received it the claim payment . I am far from being impressed. Four days after the funeral and my sisters and myself received calls to validate information. What is it that needs so much validation.

They don’t tell us these things when we take out a policy that before receiving you payout, your family will be interrogated.

I am honestly disappointed 😔.

Sanlam
Sanlam's reply23 Mar 2023, 14:16
Official
Good day, we take note of your comments and have informed our claims management team of your concerns as well. My apology again for any frustration caused by the claim validation process. Regards, Assupol Complaints Manager