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charmaine G
1 reviews | Active since Oct 2014
23 Dec 2024, 18:43
They continue to make deductions regardless of the fact that I have canceled the policy
This is the third time that I am experiencing the same challenge with Assupol. On 8 October I sent an email canceling my policy. However they continue to deduct til to date. This is so frustrating 😤 😑
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
24 Dec 2024, 07:35Dear Charmaine, Thank you for bringing your matter to our attention, we will be in direct contact with you via email. Regards, Assupol Complaints Team
Sanlam's reply24 Dec 2024, 07:35
Official
Dear Charmaine, Thank you for bringing your matter to our attention, we will be in direct contact with you via email. Regards, Assupol Complaints Team
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charmaine G's updateReviewer Update
04 Feb 2025, 08:07its been more than a month and this people have not yet refunded my money. They refused to refund me for November, and said they would refund December. et they continued to deduct in January and apparently they don't have record of that deduction. so they requested my payslip indicating the deduction, which i did sent but they've gone awol on me.
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charmaine G's update04 Feb 2025, 08:07
Reviewer Update
its been more than a month and this people have not yet refunded my money. They refused to refund me for November, and said they would refund December. et they continued to deduct in January and apparently they don't have record of that deduction. so they requested my payslip indicating the deduction, which i did sent but they've gone awol on me.
Sanlam's replyOfficial
04 Feb 2025, 08:29We received the correct bank statement, as requested, on 3 Feb and the matter is being attended to.
Sanlam's reply04 Feb 2025, 08:29
Official
We received the correct bank statement, as requested, on 3 Feb and the matter is being attended to.
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charmaine G's updateReviewer Update
04 Feb 2025, 08:49not true. the bank statement was sent on the 13th of January.
please just process my refund asap i have waited its enough
please just process my refund asap i have waited its enough
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charmaine G's update04 Feb 2025, 08:49
Reviewer Update
not true. the bank statement was sent on the 13th of January.
please just process my refund asap i have waited its enough
please just process my refund asap i have waited its enough
Sanlam's replyOfficial
04 Feb 2025, 08:55Noted, we are on it.
Sanlam's reply04 Feb 2025, 08:55
Official
Noted, we are on it.
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charmaine G's updateReviewer Update
06 Feb 2025, 13:49I am wondering how long it takes for assupol to process a refund! I am so done with this company and I will make sure that I warn as many people as I can about the type of ****** that this people are
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charmaine G's update06 Feb 2025, 13:49
Reviewer Update
I am wondering how long it takes for assupol to process a refund! I am so done with this company and I will make sure that I warn as many people as I can about the type of ****** that this people are
Sanlam's replyOfficial
06 Feb 2025, 14:33Our admin team has been requested to prioritise the refund. Thank you for your patience.
Sanlam's reply06 Feb 2025, 14:33
Official
Our admin team has been requested to prioritise the refund. Thank you for your patience.
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charmaine G's updateReviewer Update
06 Feb 2025, 15:14This is totally unacceptable. And your numbers are not going through
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charmaine G's update06 Feb 2025, 15:14
Reviewer Update
This is totally unacceptable. And your numbers are not going through
Sanlam's replyOfficial
06 Feb 2025, 15:42Please refer to our direct e-mail communication to your e-mail address.
Sanlam's reply06 Feb 2025, 15:42
Official
Please refer to our direct e-mail communication to your e-mail address.