AC
Andre C
1 reviews | Active since Dec 2019
20 May 2023, 08:29
There is something extravagantly wrong with this company.
There is something extravagantly wrong with this company.
A request to change beneficiary information was sent on the 6th of April 2023.
Assupol deemed the policy worthy enough to respond on 19th May 2023.
If efficient, client orientated service is a need a person has Assupol is not the insurer a person wants.
More than a month to respond and then they send you a form that can't be digitally completed. This is not the 90s.
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
21 May 2023, 10:25Good day Andre, thank you for your review. My sincerest apology for any frustration caused by your attempt to change the beneficiary on your your policy. We will urgently look into this and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply21 May 2023, 10:25
Official
Good day Andre, thank you for your review. My sincerest apology for any frustration caused by your attempt to change the beneficiary on your your policy. We will urgently look into this and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
22 May 2023, 06:13Noted Andre, we will be in contact as soon as possible.
Sanlam's reply22 May 2023, 06:13
Official
Noted Andre, we will be in contact as soon as possible.