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Tshepiso T
1 reviews | Active since Oct 2013
20 Aug 2024, 15:16
Their system issues affect customers lack of accountability useless insurer!!
My mother and I joined Assupol life 15th Feb 2024 numerous times we returned to the branch the policy was apparently not incepted due to system issues it was now only done 3months later... Can you please explain how the negligence of Lydia from Maponya Mall branch becomes our problem? How is this now an issue we must resolve now you dont want to pay the claim for errors which were made by yourselves what kind of company are you and why do you not take responsibility of your actions? We expect our contract obligations to be honoured by Assupol please pay our claim we have proof that the policy started 15 February 2024
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
20 Aug 2024, 15:28Good day Tshepiso, we have received your review and will investigate this further. My heartfelt condolences on the loss of your loved one and apology for the frustration caused by this claim. Our further feedback will be sent to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply20 Aug 2024, 15:28
Official
Good day Tshepiso, we have received your review and will investigate this further. My heartfelt condolences on the loss of your loved one and apology for the frustration caused by this claim. Our further feedback will be sent to your direct e-mail as soon as possible. Regards, Assupol Complaints Manager
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Tshepiso T's updateReviewer Update
22 Aug 2024, 14:42Good day, Please advise how long is this supposed to take
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Tshepiso T's update22 Aug 2024, 14:42
Reviewer Update
Good day, Please advise how long is this supposed to take
Sanlam's replyOfficial
22 Aug 2024, 15:06a day ago
Forwarded to:***Good morning Ms Tibane,
We confirm receipt of your complaint and apologize for the inconvenience caused.Please accept our sincere condolences on the loss of your loved one.
In order for us to proceed with your complaint, we need to get the correct policy number of the policy in question. Please provide us with your policy number as well as the deceased details and we will investigate and assist further.
Regards,
Proudly Serving,Modiegi TwalaClerk: Complaints
Forwarded to:***Good morning Ms Tibane,
We confirm receipt of your complaint and apologize for the inconvenience caused.Please accept our sincere condolences on the loss of your loved one.
In order for us to proceed with your complaint, we need to get the correct policy number of the policy in question. Please provide us with your policy number as well as the deceased details and we will investigate and assist further.
Regards,
Proudly Serving,Modiegi TwalaClerk: Complaints
Sanlam's reply22 Aug 2024, 15:06
Official
a day ago
Forwarded to:***Good morning Ms Tibane,
We confirm receipt of your complaint and apologize for the inconvenience caused.Please accept our sincere condolences on the loss of your loved one.
In order for us to proceed with your complaint, we need to get the correct policy number of the policy in question. Please provide us with your policy number as well as the deceased details and we will investigate and assist further.
Regards,
Proudly Serving,Modiegi TwalaClerk: Complaints
Forwarded to:***Good morning Ms Tibane,
We confirm receipt of your complaint and apologize for the inconvenience caused.Please accept our sincere condolences on the loss of your loved one.
In order for us to proceed with your complaint, we need to get the correct policy number of the policy in question. Please provide us with your policy number as well as the deceased details and we will investigate and assist further.
Regards,
Proudly Serving,Modiegi TwalaClerk: Complaints
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Tshepiso T's updateReviewer Update
22 Aug 2024, 20:16This was provided when I wrote the complaint even to your branch what else should I send again because the claim is on the system my email address is ***
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Tshepiso T's update22 Aug 2024, 20:16
Reviewer Update
This was provided when I wrote the complaint even to your branch what else should I send again because the claim is on the system my email address is ***
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Tshepiso T's updateReviewer Update
22 Aug 2024, 20:47***
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Tshepiso T's update22 Aug 2024, 20:47
Reviewer Update
***
Sanlam's replyOfficial
23 Aug 2024, 03:44Thank you
Sanlam's reply23 Aug 2024, 03:44
Official
Thank you
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Tshepiso T's updateReviewer Update
26 Aug 2024, 10:54We still await feedback on this matter to date nothing has been communicated
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Tshepiso T's update26 Aug 2024, 10:54
Reviewer Update
We still await feedback on this matter to date nothing has been communicated
Sanlam's replyOfficial
26 Aug 2024, 11:17We have received the policy number provided and the matter is under investigation. We will provide further feedback as soon as possible.
Sanlam's reply26 Aug 2024, 11:17
Official
We have received the policy number provided and the matter is under investigation. We will provide further feedback as soon as possible.
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Tshepiso T's updateReviewer Update
30 Aug 2024, 18:09Pls send feedback to ***
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Tshepiso T's update30 Aug 2024, 18:09
Reviewer Update
Pls send feedback to ***
Sanlam's replyOfficial
31 Aug 2024, 06:29Noted thank you
Sanlam's reply31 Aug 2024, 06:29
Official
Noted thank you