RI
Rentia I
1 reviews | Active since Jun 2024
06 Oct 2025, 08:54
Their advisors cance...
Their advisors canceled my parents policy without my knowledge and instruction
Helpful (0)
Replies (14)0
Replies (14)Sanlam's replyOfficial
06 Oct 2025, 09:05Good day Rentia We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Best regards,
Sanlam's reply06 Oct 2025, 09:05
Official
Good day Rentia We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
06 Oct 2025, 09:06Good day Rentia Please provide your parent's ID or policy number for us to trace a record.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply06 Oct 2025, 09:06
Official
Good day Rentia Please provide your parent's ID or policy number for us to trace a record.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
RI
Rentia I's updateReviewer Update
06 Oct 2025, 16:12***
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Rentia I's update06 Oct 2025, 16:12
Reviewer Update
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RI
Rentia I's updateReviewer Update
06 Oct 2025, 16:14I had the policy with Old Mutual, they make only one policy accept for the ones of my parents. I never instructed them to cancel my mother's policy with Old Mutual.
RI
Rentia I's update06 Oct 2025, 16:14
Reviewer Update
I had the policy with Old Mutual, they make only one policy accept for the ones of my parents. I never instructed them to cancel my mother's policy with Old Mutual.
RI
Rentia I's updateReviewer Update
06 Oct 2025, 16:16I changed my policies to Sanlam Sky accept for the one of my parents that I gad with Old Mutual.
RI
Rentia I's update06 Oct 2025, 16:16
Reviewer Update
I changed my policies to Sanlam Sky accept for the one of my parents that I gad with Old Mutual.
RI
Rentia I's updateReviewer Update
06 Oct 2025, 16:21Elizabeth Cloete
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Rentia I's update06 Oct 2025, 16:21
Reviewer Update
Elizabeth Cloete
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Sanlam's replyOfficial
06 Oct 2025, 16:26Hello Rentia
Thank you for coming back to us, as well as for the information you have provided.
Are you indicating that a Sanlam advisor cancelled your mother's policy with Old Mutual?
If so, please provide us with the name of the advisor.
Regards
Sanlam Client Care
Thank you for coming back to us, as well as for the information you have provided.
Are you indicating that a Sanlam advisor cancelled your mother's policy with Old Mutual?
If so, please provide us with the name of the advisor.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply06 Oct 2025, 16:26
Official
Hello Rentia
Thank you for coming back to us, as well as for the information you have provided.
Are you indicating that a Sanlam advisor cancelled your mother's policy with Old Mutual?
If so, please provide us with the name of the advisor.
Regards
Sanlam Client Care
Thank you for coming back to us, as well as for the information you have provided.
Are you indicating that a Sanlam advisor cancelled your mother's policy with Old Mutual?
If so, please provide us with the name of the advisor.
Regards
Sanlam Client Care
Best regards,
RI
Rentia I's updateReviewer Update
07 Oct 2025, 15:48Reynecke
RI
Rentia I's update07 Oct 2025, 15:48
Reviewer Update
Reynecke
RI
Rentia I's updateReviewer Update
07 Oct 2025, 15:49Reynecke
RI
Rentia I's update07 Oct 2025, 15:49
Reviewer Update
Reynecke
Sanlam's replyOfficial
07 Oct 2025, 16:03Hello Rentia
Apologies for all the questions.
Was this the advisor who assisted you with opening the Sanlam Sky policies?
Regards
Sanlam Client Care
Apologies for all the questions.
Was this the advisor who assisted you with opening the Sanlam Sky policies?
Regards
Sanlam Client Care
Best regards,
Sanlam's reply07 Oct 2025, 16:03
Official
Hello Rentia
Apologies for all the questions.
Was this the advisor who assisted you with opening the Sanlam Sky policies?
Regards
Sanlam Client Care
Apologies for all the questions.
Was this the advisor who assisted you with opening the Sanlam Sky policies?
Regards
Sanlam Client Care
Best regards,
RI
Rentia I's updateReviewer Update
07 Oct 2025, 16:18Yes, he shift my policies to make it one accept for the ones of my parents. When my dad died almost 4 months ago I claimed with Old Mutual and I was paid out. But when my mother passed on almost a month ago, when I submitted my claim Old Mutual informed me that my policy for my mother was cancelled. I never instructed him or anyone to cancel my mother's policy.
RI
Rentia I's update07 Oct 2025, 16:18
Reviewer Update
Yes, he shift my policies to make it one accept for the ones of my parents. When my dad died almost 4 months ago I claimed with Old Mutual and I was paid out. But when my mother passed on almost a month ago, when I submitted my claim Old Mutual informed me that my policy for my mother was cancelled. I never instructed him or anyone to cancel my mother's policy.
Sanlam's replyOfficial
07 Oct 2025, 16:32Thank you for the further information you have provided, Rentia.
Our sincere condolences with your loss.
We are looking into the matter and will revert back to you.
Regards
Sanlam Client Care
Our sincere condolences with your loss.
We are looking into the matter and will revert back to you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply07 Oct 2025, 16:32
Official
Thank you for the further information you have provided, Rentia.
Our sincere condolences with your loss.
We are looking into the matter and will revert back to you.
Regards
Sanlam Client Care
Our sincere condolences with your loss.
We are looking into the matter and will revert back to you.
Regards
Sanlam Client Care
Best regards,
RI
Rentia I's updateReviewer Update
07 Oct 2025, 16:43Please
RI
Rentia I's update07 Oct 2025, 16:43
Reviewer Update
Please
Sanlam's replyOfficial
08 Oct 2025, 10:55Good day Rentia
This is to confirm that Sanlam SKY has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that Sanlam SKY has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply08 Oct 2025, 10:55
Official
Good day Rentia
This is to confirm that Sanlam SKY has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that Sanlam SKY has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Best regards,
