RI
Rentia I

1 reviews | Active since Jun 2024

06 Oct 2025, 08:54

Their advisors cance...

Their advisors canceled my parents policy without my knowledge and instruction

0
Replies (14)
Sanlam
Sanlam's reply06 Oct 2025, 09:05
Official
Good day Rentia   We are sorry to hear of your poor client service experience. Please respond to our private message.  Regards
Sanlam Client Care 

Best regards,

Sanlam
Sanlam's reply06 Oct 2025, 09:06
Official
Good day Rentia   Please provide your parent's ID or policy number for us to trace a record. 
Regards
Sanlam Client Care 

Best regards,

RI
Rentia I's update06 Oct 2025, 16:12
Reviewer Update
***
RI
Rentia I's update06 Oct 2025, 16:14
Reviewer Update
I had the policy with Old Mutual, they make only one policy accept for the ones of my parents. I never instructed them to cancel my mother's policy with Old Mutual.
RI
Rentia I's update06 Oct 2025, 16:16
Reviewer Update
I changed my policies to Sanlam Sky accept for the one of my parents that I gad with Old Mutual. 
RI
Rentia I's update06 Oct 2025, 16:21
Reviewer Update
Elizabeth Cloete
*** 
Sanlam
Sanlam's reply06 Oct 2025, 16:26
Official
Hello Rentia

Thank you for coming back to us, as well as for the information you have provided.

Are you indicating that a Sanlam advisor cancelled your mother's policy with Old Mutual?

If so, please provide us with the name of the advisor.

Regards
Sanlam Client Care

Best regards,

RI
Rentia I's update07 Oct 2025, 15:48
Reviewer Update
Reynecke
RI
Rentia I's update07 Oct 2025, 15:49
Reviewer Update
Reynecke 
Sanlam
Sanlam's reply07 Oct 2025, 16:03
Official
Hello Rentia

Apologies for all the questions.

Was this the advisor who assisted you with opening the Sanlam Sky policies?

Regards
Sanlam Client Care

Best regards,

RI
Rentia I's update07 Oct 2025, 16:18
Reviewer Update
Yes, he shift my policies to make it one accept for the ones of my parents. When my dad died almost 4 months ago I claimed with Old Mutual and I was paid out. But when my mother passed on almost a month ago, when I submitted my claim Old Mutual informed me that my policy for my mother was cancelled. I never instructed him or anyone to cancel my mother's policy. 
Sanlam
Sanlam's reply07 Oct 2025, 16:32
Official
Thank you for the further information you have provided, Rentia.

Our sincere condolences with your loss.

We are looking into the matter and will revert back to you.

Regards
Sanlam Client Care

Best regards,

RI
Rentia I's update07 Oct 2025, 16:43
Reviewer Update
Please
Sanlam
Sanlam's reply08 Oct 2025, 10:55
Official
Good day Rentia 

This is to confirm that Sanlam SKY has contacted you via email. Please respond to the email for further assistance.

 Regards
Sanlam Client Care 

Best regards,