Theft under false pretenses, *******'s

In 2015 I took an early retirement and Magda steenkamp of sanlam at vanderbijpark branch acted as my intermediary. I wanted all my money to be deposited into my account but Magda decided to apply to have money deposited directly into sanlam as I had retirement annuity with them, she later said she will give me 1/3 of my pension payout and invest the rest of which the interest will be pain in monthly.

I have raised number concerns with Magda after the 1/3 payout because the amount I have invested vs the 1/3payout and the remaining balance does not add up.

a)The initial Investment was R***.23 b) 1/3 payout to me was R416235.93 c) Last Balance was R974 064.01

I have since complained and also made request to cancel my policy and the money be transferred to my account however this plea was never honored.

Magda stated that the policy can not be cancelled nor transferred to any account however in one of the documents in my position it is stated that transfer is allowed. One of the reasons I want my money in full is that, I don't receive any statement of account or status of how much the policy grew in terms of interest. Again there is no communication as far as the client and broker relationship is concerned and wherever I made appointments to discuss these issues she was never available.

The following people worked towards resolving this matter without success.

In trying to get help as I started being suspicious I send an email to Mrs Lynn Fritz Patrick who introduced herself as Sanlam Ombudsman in 2015. Lynn stated that she's not in charge of my account and further referred me to Mrs Danie's Daniels in 2016, who also failed to assist and send me to Mrs Dannel Jan's Van Rensburg in 2017 who was introduced as Area Manager in vanderbijpark. Area Manager also failed to assist and referred me to Mrs Carol Mzai who works at long term insurance ombudsman in Pretoria still did not get help.She gave me a feedback that she was only in charge of investigating the application and further confirmed that I was correctly done. In 2018 I followed with Mr Ian Kirk who is the CEO of Sanlam and sad his secretary Mr Elewen Bent will revert after he investigated the matter. Mr Bent came back with the feedback that he has closed the matter and if am not happy with the decision I must consult the sanlam arbitrary. The arbitrary is advocate Gillie Gehle who also provided a feedback that he did not see anything wrong on the file being closed. In 2021 I opened the case of unfair trade practice in insurance with human rights commission and Advocate Mutlwane referred me back to sanlam arbitrary and was never assisted. Basically I was send from pillar to post since I stated this processed.

Desired solution Due to all this, the trust has been broken and will be happy for sanlam to cancel the policy and all my monies to be transferred to the financial institution of my choice.

Full names: Cabonena Nkosi

I can be contacted for further information required.