BR
Bronessa R

1 reviews | Active since Jun 2020

07 Feb 2022, 18:04

THEEEEE WORST SERVICE EVER!!!!!

I’ve had the worst experience with Sanlam just to update profile detials, I’ve been calling them for a week everyday and everyday they tell me it will take 24 hours to update!!! ITS STILL NOT UPDATED 😡😡😡

I’ve sent 2 emails as well no one gets back to me absolutely no one!!!!

Everyday I call at around 4:40 the phone just rings no-one answers.

Today I attempted to call again the supervisor was going to call me back I haven’t heard from him/ her!!!!

Really guys!!!!!! This is absolutely ridiculous!!!!!

0
Replies (2)
Sanlam
Sanlam's reply07 Feb 2022, 18:07
Official
Dear Bronessa

We are sorry to hear of your poor experience with us. Please accept our apology for the service received. Please confirm if you are trying to amend your personal details on your policy or with Sanlam Personal loans.

Kind regards
Sanlam Client Relations 
Sanlam
Sanlam's reply08 Feb 2022, 10:05
Official
Dear Bronessa 

Our team is looking into it and they will be in touch with you. 

Regards 
Sanlam Client Relations