THE WOSMRST EXPERIENCE EVER!

I HAVE SENT A REQUEST FOR STATIONERY BENEFIT ON 11 DECEMBER 2025. RECEIVED AN AUTOMATED RESPONSE THAT I WOULD RECEIVE FEEDBACK WITHIN 10- 14 WORKING DAYS. I HAVE SINCE BEEN SENDING FOLLOW UP EMAILS BUT NONE HAS BEEN ATTENDED TO. CALLED THE SANLAM TRUST CONTACT NUMBER NUMEROUS TIMES BUT AFTER TWO MINUTES OF WAITING ON THE LINE, THE CALL GETS ENDED!! SCHOOLS ARE RE-OPENING ON THE 14TH JANUARY 2026 AND IM STILL IN THE DARK! THIS IS SOOOO FRUSTRATING, ESPECIALLY THAT I HAVE TO DO THIS ALMOST EVERY YEAR WITH SANLAM TRUST!! CAN THIS MATTER BE ATTENED TO IMMEDIATELY!!!