FM
FAITH M
1 reviews | Active since Aug 2012
16 Jan 2023, 08:22
The Worst Service experienced
Good day
We have submitted a Funeral claim on the 8th of January at Assupol, Till date there has not been any fruitful response from their team. Their agent Rufus Rahlapane called me this morning, making it sound as if the assistance he is giving me is actually a favour. What is worrying is that I have 2 other policies with these people and worried that I will receive the same experience when I have to claim again. Can someone competent from Assupol call me so this claim can be finalized. This is such horrible service for a product that should have been paid in 24-48 hours!
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Sanlam's replyOfficial
16 Jan 2023, 09:10Dear Faith, thank you for your review. My sincerest condolences and your loss and apology for the disappointing experience. We will urgently look into this and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply16 Jan 2023, 09:10
Official
Dear Faith, thank you for your review. My sincerest condolences and your loss and apology for the disappointing experience. We will urgently look into this and provide further feedback to your direct e-mail. Regards, Assupol Complaints Manager