JO
Johan O
1 reviews | Active since Aug 2020
23 Oct 2023, 15:03
The silence, the lies!
Guys, 2 weeks since we last spoke, and the silence is overwhelming. At first, I got daily calls keeping me updated making commitments on when I will receive the credit due. Now 2 weeks are gone adding to the 4 months this has dragged on and still, nothing, niks, lutho. Why must I come here every time to hear from you.
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
23 Oct 2023, 15:18Good day Johan
We are sorry to hear that this has not been resolved yet. We have escalated your complaint to Sanlam MoneySaver.
Regards
Sanlam Client Care
We are sorry to hear that this has not been resolved yet. We have escalated your complaint to Sanlam MoneySaver.
Regards
Sanlam Client Care
Sanlam's reply23 Oct 2023, 15:18
Official
Good day Johan
We are sorry to hear that this has not been resolved yet. We have escalated your complaint to Sanlam MoneySaver.
Regards
Sanlam Client Care
We are sorry to hear that this has not been resolved yet. We have escalated your complaint to Sanlam MoneySaver.
Regards
Sanlam Client Care
Sanlam's replyOfficial
24 Oct 2023, 14:17Good day Johan
This is to confirm that you have been contacted and further feedback will be provided to you.
RegardsSanlam Client Care
This is to confirm that you have been contacted and further feedback will be provided to you.
RegardsSanlam Client Care
Sanlam's reply24 Oct 2023, 14:17
Official
Good day Johan
This is to confirm that you have been contacted and further feedback will be provided to you.
RegardsSanlam Client Care
This is to confirm that you have been contacted and further feedback will be provided to you.
RegardsSanlam Client Care
JO
Johan O's updateReviewer Update
30 Oct 2023, 13:44Guys, I acknowledge that I was contacted and thank you. Problem is I was **** too. I was told by Friday it will be my big day, turned out the Springboks are more reliable than you. How long will the lies persist before I get the money?? Really people I have now heard every possible excuse on why the money can't be paid.
JO
Johan O's update30 Oct 2023, 13:44
Reviewer Update
Guys, I acknowledge that I was contacted and thank you. Problem is I was **** too. I was told by Friday it will be my big day, turned out the Springboks are more reliable than you. How long will the lies persist before I get the money?? Really people I have now heard every possible excuse on why the money can't be paid.
Sanlam's replyOfficial
30 Oct 2023, 13:51Hello Johan
We have again followed up with the Sanlam Money Saver Credit Card team and requested urgent assistance from them in resolving this matter.
Regards
Sanlam Client Care
We have again followed up with the Sanlam Money Saver Credit Card team and requested urgent assistance from them in resolving this matter.
Regards
Sanlam Client Care
Sanlam's reply30 Oct 2023, 13:51
Official
Hello Johan
We have again followed up with the Sanlam Money Saver Credit Card team and requested urgent assistance from them in resolving this matter.
Regards
Sanlam Client Care
We have again followed up with the Sanlam Money Saver Credit Card team and requested urgent assistance from them in resolving this matter.
Regards
Sanlam Client Care
JO
Johan O's updateReviewer Update
30 Oct 2023, 14:25Thank you for the feedback. This is now becoming a real issue. Last week the excuse was the that the guys at the Wealth Bonus department didnt get the closure of the Crdeit Card letter. Once they receive that the money will be paid out by Friday last. Now that lie has been all but forgotten and I must now open a new profile with my banking details and then transfer the money myself. Really??
Something else, what happened to the balance that was in credit on the credit card account on closure. When will that be paid out or is there also a bunch of excuses waiting.
Something else, what happened to the balance that was in credit on the credit card account on closure. When will that be paid out or is there also a bunch of excuses waiting.
JO
Johan O's update30 Oct 2023, 14:25
Reviewer Update
Thank you for the feedback. This is now becoming a real issue. Last week the excuse was the that the guys at the Wealth Bonus department didnt get the closure of the Crdeit Card letter. Once they receive that the money will be paid out by Friday last. Now that lie has been all but forgotten and I must now open a new profile with my banking details and then transfer the money myself. Really??
Something else, what happened to the balance that was in credit on the credit card account on closure. When will that be paid out or is there also a bunch of excuses waiting.
Something else, what happened to the balance that was in credit on the credit card account on closure. When will that be paid out or is there also a bunch of excuses waiting.
Sanlam's replyOfficial
30 Oct 2023, 15:08Hello Johan
We have received feedback from the Sanlam Money Saver Credit Card team that they are busy looking into these matters and that they will revert back to you.
Regards
Sanlam Client Care
We have received feedback from the Sanlam Money Saver Credit Card team that they are busy looking into these matters and that they will revert back to you.
Regards
Sanlam Client Care
Sanlam's reply30 Oct 2023, 15:08
Official
Hello Johan
We have received feedback from the Sanlam Money Saver Credit Card team that they are busy looking into these matters and that they will revert back to you.
Regards
Sanlam Client Care
We have received feedback from the Sanlam Money Saver Credit Card team that they are busy looking into these matters and that they will revert back to you.
Regards
Sanlam Client Care
JO
Johan O's updateReviewer Update
07 Nov 2023, 13:38Good day Sanlam,
Another week of silence, you owe me +-R1300, please pay the money. Stop with the games you are playing in trying not to pay the money.
Another week of silence, you owe me +-R1300, please pay the money. Stop with the games you are playing in trying not to pay the money.
JO
Johan O's update07 Nov 2023, 13:38
Reviewer Update
Good day Sanlam,
Another week of silence, you owe me +-R1300, please pay the money. Stop with the games you are playing in trying not to pay the money.
Another week of silence, you owe me +-R1300, please pay the money. Stop with the games you are playing in trying not to pay the money.
Sanlam's replyOfficial
08 Nov 2023, 07:49Good day Johan
We have relayed your message to Sanlam MoneySaver.
Regards
Sanlam Client Care
We have relayed your message to Sanlam MoneySaver.
Regards
Sanlam Client Care
Sanlam's reply08 Nov 2023, 07:49
Official
Good day Johan
We have relayed your message to Sanlam MoneySaver.
Regards
Sanlam Client Care
We have relayed your message to Sanlam MoneySaver.
Regards
Sanlam Client Care
Sanlam's replyOfficial
16 Nov 2023, 09:12Good morning Johan
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
Sanlam's reply16 Nov 2023, 09:12
Official
Good morning Johan
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
JO
Johan O's updateReviewer Update
16 Nov 2023, 10:18Good day Sanlam,
I acknowledge that I was contacted by a representative (Marshall) from Sanlam on 14 November at 13:27. He told me that payment will be made on the 14th latest the 15th. Today is the 16th and still no funds is reflecting. Please advise.
I acknowledge that I was contacted by a representative (Marshall) from Sanlam on 14 November at 13:27. He told me that payment will be made on the 14th latest the 15th. Today is the 16th and still no funds is reflecting. Please advise.
JO
Johan O's update16 Nov 2023, 10:18
Reviewer Update
Good day Sanlam,
I acknowledge that I was contacted by a representative (Marshall) from Sanlam on 14 November at 13:27. He told me that payment will be made on the 14th latest the 15th. Today is the 16th and still no funds is reflecting. Please advise.
I acknowledge that I was contacted by a representative (Marshall) from Sanlam on 14 November at 13:27. He told me that payment will be made on the 14th latest the 15th. Today is the 16th and still no funds is reflecting. Please advise.
Sanlam's replyOfficial
16 Nov 2023, 10:31Hello Johan
We are checking with the responsible department.
Regards
Sanlam Client Care
We are checking with the responsible department.
Regards
Sanlam Client Care
Sanlam's reply16 Nov 2023, 10:31
Official
Hello Johan
We are checking with the responsible department.
Regards
Sanlam Client Care
We are checking with the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
20 Nov 2023, 12:48Good day Johan
This is to confirm that you have been contacted. The relevant department will be assisting you further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted. The relevant department will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply20 Nov 2023, 12:48
Official
Good day Johan
This is to confirm that you have been contacted. The relevant department will be assisting you further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted. The relevant department will be assisting you further.
Regards
Sanlam Client Care