the service is too bad

I terminated my investment policy on the 02/07/2015 the assistant told me to wait for 9 days of which was the 16th when i phone them they told there was an error they transferred the funds to the wrong account,i spoke to them from Friday the manager was telling me i will call you back i will call you back,i have my own reasons why I terminated the policy and now they taking their time.I am really worried about my other policies with them.I am so dissappointed on Sanlam