The problems your loved ones will face with a funeral policy when you die.

When the time comes we all are on the same path. We all are going to pass on at some stage, nothing can stop that. Its just the way it is. Companies sell you life insurance so you have the peace of mind to ensure that the people left behind are assisted financially for when you are not there anymore. We lost a family member two weeks ago. It was sudden and not easy. Because of this I started to talk to my parents and realized that they do not have a funeral policy. I am paying monthly to Sanlam for the last couple of years. I have a funeral policy. Hopefully my family does not have the same frustration that I had today just to find out who to speak to about my policy and the potability to add my parents to my policy . I am receiving an sms to remind me that the debit order will go through. On this sms there is a number to call. When the number gets called then I am told after identifying myself that this number is not in service anymore and I am told on the voice message playing to call a different number. So I do this. When doing this I am told that I don't have a policy with Sanlam. Eventually making my third phone call I am told to send a mail to *** (The same e mail address found when I made use of Google to try and get contact details ) This mail came back to me again. So me the policy holder . Have made in total 4 phone calls and I have sent 2 e mails and yet I actually do not know who my policy is with . Evene though the reference on my debit order is Sanlamdoga. with a reference number *** as well as CR-609622SKYGB. So my question is . If I am having such a difficulty just to find out about a funeral policy, how difficult is it to actually get the person making commission off you when you have a huge life policy. The system does not work. I even searched my e mails and I have nothing from Sanlam .Only previous loans app**** for . When I punch my numbers (ID number and phone number ) then its not verified. I am even told when punching in my id that a code will be sms to me that never comes throug. So what do I do from here. My thoughts are that if I am having difficulty to get info on my own policy. How difficult is it going to be for my loved ones I leave behind one day to get the assistance I was promised the day the policy was sold to me. As mentioned previously we suffered the loss of a loved one two weeks ago. He had a policy with another finacial instatutuon that specialises in funerals. I have not been involved with the arrangements but there was no issues for his loved ones left behind to get assistance. I am really considering to cancel and tell the whole world about my experience about this morning. Please lets try and resolve this and also get to a point to actually discuss what I wanted to. At this stage I am at a loss for words as this has been quite an eye opener as tho what kinds of issues a loved one will face when I die one day.