the poorest of service in the entire 8 years of being an Assupol member!

for the entire existence of my policy the service is just horrible, to imagine that I have not even had to put a death claim, yet struggle with the payment of the loyalty bonus, of which does not even come free as there is a certain amount included for that. five years ago I struggled to get the loyalty bonus, I got run arounds, I had hoped that this would be different, but why would it be because its the same unprofessional institution! On the same date I had sent my claim which was Monday, 02.12.2024, I got a call that my claim is being processed, waited, nothing, on Wednesday the 4th, I also took it upon myself to make a follow up, I was told the claim had been processed and would be paid on the following day which was Thursday, today it is 7 calendar days, 5 working days which they had stated as their turnaround time but still no payment! so what does it take to process a cashback?