The most pathetic service received from Salam or should I say not received

I am seriously disappointed with Sanlam, after writing a review on Hello Peter on Friday the 17th of January, I received a call from their complaints department on Monday morning saying they sorry for the inconvenience caused to me and they will follow up and give me feedback, the then called me the same afternoon saying that they have not received my claim. I don't understand how that is possible. I sent through my claim just after the 6th of December and 2 or 3 day later Sanlam Contacted me and told me they received my claim and they were also asking me whether I am doing a withdrawal or keeping the savings account, And now they say the never received the claim,,, how is that possible???? Today is the 23rd after no feedback since Monday, I have just received and sms telling me that they have received my claim and will be finalized within 30days. They called me and told me the same thing in December and now a month and a half the send me an SMS telling me the same thing. I must now wait another 30 days,. What kind of service is this, do all clients of Sanlam receive the same pathetic service or is it a select few. A friend submitted his claim same day as I did and he has paid out on the 13th of January. I think that I will also publish this review on all major social media platforms, perhaps then I will get some proper assistance. I would like to know from them how is it possible to submit a claim and they confirm receipt of the claim and then more than a month later change and say they never received it and now it's going to take another 30 days.