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johansnyman J

1 reviews | Active since Sept 2016

27 Sept 2016, 15:22

The Harsh reality of Sanlam Reality

<p>I joined Sanlam Reality to enjoy the benefits as advertised. Unfortunately none of the Tiering and points awarding is done as advertised on their website. After multiple complaints and lengthy emails indicating my frustration on the poor website no feedback is given. According to the call centre the IT department can take several months to provide feedback, yet I pay my membership fee on a monthly basis.</p>

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Replies (2)
Sanlam
Sanlam's reply27 Sept 2016, 16:32
Official

Good day

We acknowledge receipt of your complaint and will refer this matter to the management at Reality for investigation.

Kind Regards

Client Relations

Sanlam
Sanlam's reply03 Oct 2016, 11:43
Official

Good day Mr Snyman

We have been informed that Ms Joy from our Reality department made contact with you on 28 September 2016. She informed us that some additional information was provided to her via email. This matter is still being investigated.

Kind Regards

Client Relations