The customer service? Pathetic!!

That Sanlam icover/ Sky, whatever it is, is the pits. Start with Sanlam’s customer care number that is beyond useless. Followed by rude consultants who just drop the call on your ear while you’re trying to provide more info about their own products that you took. Wait to be transferred to Sanlam icover/ Sky consultants until you go back to the poor consultant trying to be helpful, only to be told none of the Sanlam icover/ Sky consultants are available. You leave your number, hopeful for a callback that you’ll never receive. The service is so pathetic!!

I know you will apologise and “escalate” this to them. Please don’t forget to also inform them to include cancellation forms and refund all my premiums so I can invest with an insurance that values its customers.