The client suffers not the company.

Sanlam Gap cover states on ever call that it takes 10 business days for an outcome. Iv waited 24 days. From the 2nd April till today I have not received payment. If I don’t call . No one calls you back. I’m waiting for a Teamleader call back, Agents escalate many times. Call centre takes 15mins to answer the call. They confirm your details then ask you the problem then put you on HOLD for a longer period. Iv never had problems with the Gap cover. This is ridiculous. The member is the one that suffers not the company. They don’t care. What’s the use? The new excuse is that the system had a glitch with payment.