The biggest *****sters ever

I wish I could give a negative review, 1 star isnt something they should have, I seen many other people are having the same problem with regard to death claims, People need to start looking at the reviews before taking anything out with sanlam, my dad passed on in 2022, a case was opened as we found out that he was posined, keep in my mind my dad wanted to be cremated when he passed on, the day he died Doves funreal palor came and collected his body, they sat down with us and advised us that we can bury dad the next day if we want to cause if we chose to cremate it could take a bit longer as it was 3 days before christmas and to get a post mortem done can take longer, we advised that we want to cremate and will wait as that was want he told us he would want the day he passes on, if we wanted to just bury him and get it over with we could of, Doves had the post mortem done and advised us that our father was poisned and we need to now go to the poice station and open a case and have him moved to the city morgue, which we did and that was another hassel, we only managed to lay him to rest in January of 2023, in Febuary 2023 we submitted the claim gave all the documents, heard from them once in that year, a year later the December of 2024 I emailed to follow up they advised they willing to pay out but the officer said to hold payment till the investigation is complete, also note that from the day the case was opened I have never heard from the officer he never calls back and never answers his phone, Im in the process of approaching the IDIP as I feel after 3 years he has done nothing maybe its because my day was a poor man living in a old age home, I can bet if he was some rich business man this case would of been a high priority, so in November 2024 last year I was advised they will look at the matter contact the officer and get back to me till this date nothing, I emailed them 3 days ago asking for feedback after 6 months from their last response still nothing, I dont understand how they work cause according to the law the police officer has no right to stop any payments that is the choice of the insurer to finalise the claim and settle, I will most properbly only get a response from them now after posting this cause thats how they work, if you post they reply but if you email to hell with you.