EF
Elize F

1 reviews | Active since May 2016

13 May 2016, 10:19

Thanks for 5 star service!

I needed my Sanlam policy to be paid out quickly when I turned 55 in April 2016. I spoke to my broker twice before and realized working through him is going to take VERY LONG getting my money. I phoned : “KLIËNTESORG VERTEENWOORDIGER: Klagtes” and spoke to Elna van der Merwe. She was extremely helpful and forwarded me the do***ents to be filled out and list of do***ents they needed from me. Elna kept me up to date with emails regarding the payout of the policy and was extremely helpful and very friendly. I received an email and phone call after 5 days by Jolette Stemmet to confirm the money will be in my bank account within 2 working days. Two working days later the money was in my account! I was amazed and really happy that I received such good service from Elna van der Merwe and Jolette Stemmet. Thanks for 5 star service!

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Replies (1)
Sanlam
Sanlam's reply13 May 2016, 10:34
Official
Dear Mrs Fouche Thank you for taking the time to write this positive feedback. We will forward the message to Elna and Jolette and their managers. Kind Regards Client Relations