Thank you Ms. Nyawane for excellent service

Claiming a funeral policy over email with Assupol is not as seamless as it is made out to be. A lot of following up is required to make sure that your claim is being processed. The promise that they pay out 24 hours after submitting all documentation is not true. Instead, they pay out 24 hours after confirming that your claim has been approved. In my case, I sent the claim form on Friday the 20th and received and email on Saturday listing the additional documents that I need to send. I sent these documents on Monday, followed up on Tuesday got confirmation of a successful claim on Wednesday and received the funds on Thursday for the funeral which will be on Saturday. I called on the call center on Tuesday and was assisted by Ms. Potlako Nyawane. She was very patient and extremely helpful and went the extra mile to assist with this claim. I would give her a 5 star rating. The only reason I am rating a 4 is because of the amount of following up that I had to do with Assupol but Ms. Nyawane really is a God send. She is an asset to Assupol and I would like to thank her from the bottom of my heart for assisting with the claim which ensures a dignified send off for my loved one. I hope that the message does reach her and that Assupol gives her the recognition she deserves.