Terrible,pathetic service and lazy business. What a circus!

Item: Sanlam
Rating: 1
Author: mirriammpyane M

I have an existing life cover with sanlam . I have asked them a number of times that I need to add a dependant. 10 days ago,after I have complained about them, they promised to assist within 48 hours. As ussual they never did anything about it. This is so draining and time consuming .Since the inception of my policy I have been getting nothing but had service (Empty promises and no one ever takes accountability )Sanlam this is really irritating!!!

Helpful (0)

Replies (3)

Sanlam's replyOfficial

16 Jan 2018, 05:06

We acknowledge your posting, and will refer it first thing this morning for investigation.

Regards

Client Relations

Sanlam's reply16 Jan 2018, 05:06

Official

We acknowledge your posting, and will refer it first thing this morning for investigation.

Regards

Client Relations

Sanlam's replyOfficial

16 Jan 2018, 10:22

Good day

I can understand the frustration and apologise for this experience.

I am following up with our branch manager and will report back to you as soon as possible.

Regards

Client Relations

Sanlam's reply16 Jan 2018, 10:22

Official

Good day

I can understand the frustration and apologise for this experience.

I am following up with our branch manager and will report back to you as soon as possible.

Regards

Client Relations

Sanlam's replyOfficial

16 Jan 2018, 12:58

Good day

We have been advised that due to your work hours that an appointment was made for next week.

We trust the matter will then be resolve amicably.

Regards

Client Relations

Sanlam's reply16 Jan 2018, 12:58

Official

Good day

We have been advised that due to your work hours that an appointment was made for next week.

We trust the matter will then be resolve amicably.

Regards

Client Relations