Terrible treatment from Sanlam Sky

I am angry with the service I receive from Sanlam Sky for my death claim. Two years ago I took a funeral cover for my cousin now that I have to claim from the policy as family member , I told it will take 5 days to payout. I am disgusted the factor that they even took the claim to forensic to validate information, asking all sort of questions (i.e. how you are related to the deceased?, who the parents of deceased, Where did the deceased die, Does the deceased have children? was the deased working at the time of death? who was he staying with? How are related to other claimants? Who the coordinator of the funeral? When is the funeral?) OMG! We mourning as family, Sanlam is busy interrogating as if we are *********. For me this is delay tactics not to pay the claim. The question is; why are they validating the information now that they have to pay? Why did they not do validation process when took the policy in the first place. If they take this long to payout funeral claim , and even hire forensic guys to validate claim, how much worse it will be for a Life Policy. I’m even now considering cancelling my other policies with Salnam. If they don’t change their attitude they are going to loose a lot of claints.