TERRIBLE SERVICES.

Item: Sanlam
Rating: 1
Author: Sandile H

Terrible service and very hard to get hold of. I have even tried the whatsapp option and everything I select speak to the agent , I get this response "[10:03, 08/08/2023] Sanlam Sky: Thank you for contacting Sanlam. Please note that our operating hours are between 08h00 and 17h00, Monday to Friday. Kindly send us a message during that time so that we can assist you with your enquiry. Thank you [10:04] Look at the time, and its telling me I am send the message at the wrong time. Can someone please call me and cancel this policy.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

10 Aug 2023, 07:56

Good morning Sandile

We apologise for your service experience.

We will be sending you a Private reply.

Regards
Sanlam Client Care

Sanlam's reply10 Aug 2023, 07:56

Official

Good morning Sandile

We apologise for your service experience.

We will be sending you a Private reply.

Regards
Sanlam Client Care

Sandile H's updateReviewer Update

10 Aug 2023, 09:03

My ID number is ***, I do not have the policy number with me at the moment but I would appreciate a call. I am available from 11:00 to 11:30 and again from 14:00 to 15:00 my number is ***.

Sandile H's update10 Aug 2023, 09:03

Reviewer Update

My ID number is ***, I do not have the policy number with me at the moment but I would appreciate a call. I am available from 11:00 to 11:30 and again from 14:00 to 15:00 my number is ***.

Sanlam's replyOfficial

10 Aug 2023, 09:32

Hello Sandile

We have responded to you via Private reply.

Regards
Sanlam Client Care

Sanlam's reply10 Aug 2023, 09:32

Official

Hello Sandile

We have responded to you via Private reply.

Regards
Sanlam Client Care

Sanlam's replyOfficial

11 Aug 2023, 09:32

Hello Sandile

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care

Sanlam's reply11 Aug 2023, 09:32

Official

Hello Sandile

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care