Terrible Service – Sanlam Makes Policy Withdrawal a Complete Nightmare

I am beyond frustrated with Sanlam’s service, particularly when it comes to policy withdrawals. The entire process has been shockingly bad, and it's made even worse by the fact that I’m not alone in this experience. From the lack of communication to the endless delays, it’s clear that this company doesn’t prioritize customer satisfaction or support.

Firstly, getting through to anyone on the phone is almost impossible. I’ve tried calling multiple times, and each time I’m either left hanging on hold for an eternity or the call gets cut off. It’s completely unacceptable that a company like Sanlam can’t even provide basic phone support. To make matters worse, the chat feature on their website is completely useless. I’ve had numerous exchanges via chat, and every response is generic and unhelpful—almost as if they’re just going through the motions without actually addressing any of my concerns.

I’ve been waiting for my policy withdrawal to be processed for weeks now, and each time I follow up, I get the same vague responses, with no real timeline or resolution in sight. I’m not the only one – a quick search online reveals that many other customers are facing the exact same issues. It seems like Sanlam has a systemic problem with processing policy withdrawals, and they’re offering no real solutions to their customers.

This lack of urgency and disregard for customers’ time is unacceptable. If a company can’t even handle a simple policy withdrawal efficiently, I seriously question their ability to manage anything else. I chose Sanlam because I thought I was dealing with a reputable company, but this experience has been anything but. It’s been weeks of frustration, and I still don’t have my withdrawal processed.