PvdW
Petrus van der Walt
1 reviews | Active since Mar 2022
31 May 2024, 11:41
Terrible service related to death claim on life insurance policy.
Sanlam do not even answer their email ,I have placed a claim on the death of my wife and they just ignore my emails. I have even forwarded it to their head office with no reply, they state that the reply will be received within 48 hours, but I think they mean 48 days if you are lucky.
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
31 May 2024, 11:54Good morning Petrus
Our sincere condolences with your loss.
We apologise for your service experience and have escalated the matter for assistance.
Regards
Sanlam
Our sincere condolences with your loss.
We apologise for your service experience and have escalated the matter for assistance.
Regards
Sanlam
Sanlam's reply31 May 2024, 11:54
Official
Good morning Petrus
Our sincere condolences with your loss.
We apologise for your service experience and have escalated the matter for assistance.
Regards
Sanlam
Our sincere condolences with your loss.
We apologise for your service experience and have escalated the matter for assistance.
Regards
Sanlam
Sanlam's replyOfficial
31 May 2024, 12:58Good afternoon Petrus
We have received feedback that you are in contact with our Complaints department and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that you are in contact with our Complaints department and that the matter is receiving attention.
Regards
Sanlam Client Care
Sanlam's reply31 May 2024, 12:58
Official
Good afternoon Petrus
We have received feedback that you are in contact with our Complaints department and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that you are in contact with our Complaints department and that the matter is receiving attention.
Regards
Sanlam Client Care