KM
Kgaugelo M
1 reviews | Active since Sept 2022
08 Apr 2025, 12:59
Terrible service! Pension fund withdrawal not started 24 days later!
Since my last review on 2 April, I am still waiting for comprehensive feedback and my withdrawal. All I have is an email from the complaints department, without a complaint number.
I don't want an AI response! I want my money!
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
08 Apr 2025, 13:18Good afternoon Kgaugelo
We are sorry to learn that you have not yet been assisted and have again reached out to Sanlam Corporate for their urgent assistance.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet been assisted and have again reached out to Sanlam Corporate for their urgent assistance.
Regards
Sanlam Client Care
Sanlam's reply08 Apr 2025, 13:18
Official
Good afternoon Kgaugelo
We are sorry to learn that you have not yet been assisted and have again reached out to Sanlam Corporate for their urgent assistance.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet been assisted and have again reached out to Sanlam Corporate for their urgent assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
08 Apr 2025, 14:02Hello Kgaugelo
Sanlam Corporate has provided us with feedback that they have sent you an email.
Regards
Sanlam Client Care
Sanlam Corporate has provided us with feedback that they have sent you an email.
Regards
Sanlam Client Care
Sanlam's reply08 Apr 2025, 14:02
Official
Hello Kgaugelo
Sanlam Corporate has provided us with feedback that they have sent you an email.
Regards
Sanlam Client Care
Sanlam Corporate has provided us with feedback that they have sent you an email.
Regards
Sanlam Client Care
KM
Kgaugelo M's updateReviewer Update
08 Apr 2025, 15:11Does it make sense that I must wait another 30 days? On top of the 24 days that I have already waited!
"Hello
"Hello
Thank you for contacting Sanlam Corporate.
We apologize for the delayed response.
Kindly note we have received your claim forms. Provided we have received all relevant supporting documents/information, the claim should be finalized within 30 working days.
We apologize for the minimal communications on this matter. Due to recent legislative changes, our claim process has been extended."
KM
Kgaugelo M's update08 Apr 2025, 15:11
Reviewer Update
Does it make sense that I must wait another 30 days? On top of the 24 days that I have already waited!
"Hello
"Hello
Thank you for contacting Sanlam Corporate.
We apologize for the delayed response.
Kindly note we have received your claim forms. Provided we have received all relevant supporting documents/information, the claim should be finalized within 30 working days.
We apologize for the minimal communications on this matter. Due to recent legislative changes, our claim process has been extended."
Sanlam's replyOfficial
08 Apr 2025, 15:24Hello Kgaugelo
We suggest replying to the email you have received from Sanlam Corporate, just before two this afternoon, for further assistance.
This allows you to communicate directly with the Complaints Officer tasked with assisting you with this matter.
Regards
Sanlam Client Care
We suggest replying to the email you have received from Sanlam Corporate, just before two this afternoon, for further assistance.
This allows you to communicate directly with the Complaints Officer tasked with assisting you with this matter.
Regards
Sanlam Client Care
Sanlam's reply08 Apr 2025, 15:24
Official
Hello Kgaugelo
We suggest replying to the email you have received from Sanlam Corporate, just before two this afternoon, for further assistance.
This allows you to communicate directly with the Complaints Officer tasked with assisting you with this matter.
Regards
Sanlam Client Care
We suggest replying to the email you have received from Sanlam Corporate, just before two this afternoon, for further assistance.
This allows you to communicate directly with the Complaints Officer tasked with assisting you with this matter.
Regards
Sanlam Client Care
KM
Kgaugelo M's updateReviewer Update
09 Apr 2025, 14:07That suggestion has not worked. No one is responding to emails. What now?
KM
Kgaugelo M's update09 Apr 2025, 14:07
Reviewer Update
That suggestion has not worked. No one is responding to emails. What now?
Sanlam's replyOfficial
09 Apr 2025, 14:19Good afternoon
We have requested Sanlam Corporate to contact you.
Regards
Sanlam Client Care
We have requested Sanlam Corporate to contact you.
Regards
Sanlam Client Care
Sanlam's reply09 Apr 2025, 14:19
Official
Good afternoon
We have requested Sanlam Corporate to contact you.
Regards
Sanlam Client Care
We have requested Sanlam Corporate to contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
09 Apr 2025, 15:41Hello Kgaugelo
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply09 Apr 2025, 15:41
Official
Hello Kgaugelo
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care