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1 reviews | Active since May 2017

28 Feb 2025, 13:05

Terrible service from Sanlam Gap

I have submitted a claim to Sanlam Gap. I was sent an email saying Kaelo no longer deals with 2025 claims and to email *** which I did. I have sent them my claim and emailed numerous times, but am not getting any response! What is going on with Sanlam Gap????? Do not phone me, email only. ***

0
Replies (10)
Sanlam
Sanlam's reply28 Feb 2025, 13:09
Official
Good day

We are sorry to learn of your poor service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care
's update03 Mar 2025, 12:42
Reviewer Update
They emailed me asking me what date and what email address the claim was sent to. I answered them and now silence again!!! Why are they not getting back to me. This is terrible customer service!!!!
's update03 Mar 2025, 12:43
Reviewer Update
I need my claim finalised TODAY! I sent in the claim on the 11 February already!!!
Sanlam
Sanlam's reply03 Mar 2025, 13:16
Official
Good day

We are following up with Sanlam Gapcover.

Regards
Sanlam Client Care 
's update03 Mar 2025, 14:53
Reviewer Update
Please ask them to email me. Still have not got an email back.
's update03 Mar 2025, 17:25
Reviewer Update
Still waiting....
Sanlam
Sanlam's reply03 Mar 2025, 17:31
Official
Good afternoon

We have relayed your previous message to the Gapcover team.

They will be in touch with you.

Regards
Sanlam Client Care
's update03 Mar 2025, 17:34
Reviewer Update
By when? They've had the whole day to respond to my emails already.
Sanlam
Sanlam's reply03 Mar 2025, 17:40
Official
Hello there

We are not able to answer your question.

We are waiting on feedback from the Gapcover team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply04 Mar 2025, 14:25
Official
Good day Charl

Please respond to them email that was sent to you.

Regards
Sanlam Client Care