Terrible service from Sanlam and its Arbitrator - I wish I could give them zero rating!

Terrible service from Sanlam and its Arbitrator - I wish I could give them zero rating!

My income protector claim has been delayed for over 3 months now, with no communication from Sanlam and every single time I call in its always they required something else or extend the feedback date by another week. I logged an official complaint with the arbitrator on 8th March - the autoresponse states I will get some sort of feedback within a day, 1 week gone I'm still waiting. Perhaps they will only take me seriously when I take legal action against them. They do not value their clients at all, I will never recommend them or do business with them after this!