Terrible service from Sanlam a so called reputable insurance company ⁶

I am seriously disappointed with Sanla, they say they about customers, but I have been trying to contact then since the beginning of December, I submitted my claim and to date there is no answer from them, they don't even answer calls and when they do answer, they say they are transferring you to the correct department but then they drop the call, the has been happening since the first week of December. I am tired of trying to contact them, I am now try the social media and the next step is to go to the lawyers. If you have a cover with sanlam, I wish you the best. I will next go to the news papers and my lawyer will be contacting them coz seems like they just enjoy deducting the premiums but their clients can't get hold of them, to me I think they are a bucket bull**** company. I will be contacting the media and maybe I will be able to get my stuff ported.