Terrible service from Sanlam

Sanlam is really not as good and client centric as they claim to be! My withdrawal documents was submitted 2 weeks ago, I received an sms the same day saying my claim with be paid out in 2 weeks, based on this information lve gone and made arrangements with my creditors, last week Tuesday my tax directive was received from SARS, the lady explained to me that it has now moved to a stage of final checks to which a supervisor will approve and process for payment, today l called to follow up twice, the consultant tells me that they still waiting on tax directives, and the documents must go to back office and they cant tell me when payment will be made, each consultant wants to sound smarter then the other.... Now Im litteraly on rims financially, Ive made arrangements with all my creditors to receive payment this week as per the sms received 2 weeks ago, school starts tomorrow and lve had to pawn goods today to get my kids to school tomorrow and have something to eat, l am a single father, seeing to my parents and 2 kids, I need my funds to be paid out this week as per the sms received, 2 weeks ago! You have my tax directive a week now, which SARS responded less then 24hours, why has my claim stalled for a whole week with each consultant having a different opinion to my claim which had been esculated twice already and not even this could cause it to make any progress..... This is frustrating to say the least!