Terrible service from Sanlam

Item: Sanlam
Rating: 1
Author: Senzo X

Hi there.

I've sent a request simply to obtain my Tax Certificate kn the 23rd July 2024. It's been 7 days and still no response or Tax certificate. Terrible service as SARS needs this document in order so I can file my returns.

I have exhausted all communication methods, from the internet site to WhatsApp and Email.

Planholder: S.C. Xaba Service request number: ‪***‬

Helpful (0)

Replies (4)

Sanlam's replyOfficial

29 Jul 2024, 09:07

Good day Senzo

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's reply29 Jul 2024, 09:07

Official

Good day Senzo

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Senzo X's updateReviewer Update

29 Jul 2024, 09:16

Good day

Please advise of the turn around time because I do not want to wait another 7 days just to be emailed a tax certificate.

Senzo X's update29 Jul 2024, 09:16

Reviewer Update

Good day

Please advise of the turn around time because I do not want to wait another 7 days just to be emailed a tax certificate.

Sanlam's replyOfficial

29 Jul 2024, 09:47

You will be contacted by the relevant department during the course of the day to confirm the turn around time.

Regards
Sanlam Client Care

Sanlam's reply29 Jul 2024, 09:47

Official

You will be contacted by the relevant department during the course of the day to confirm the turn around time.

Regards
Sanlam Client Care

Sanlam's replyOfficial

29 Jul 2024, 14:33

This is to confirm that Sanlam Corporate has acknowledged your complaint via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care

Sanlam's reply29 Jul 2024, 14:33

Official

This is to confirm that Sanlam Corporate has acknowledged your complaint via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care