TN
Tshepiso N
1 reviews | Active since Jun 2022
08 Jun 2022, 18:34
Terrible Service from Safrican as a whole
Safrican has been debiting my account twice for the same person from July 2021.On the 20th of May 2022 I made a call to them asking them to refund me I spoke to Lemohang Sout,she told me I should send my certified ID as well as proof of account where they need to credit the funds.Documents were sent I made follow up on the 23 of May I spoke to Portia who was Rude¬ willing to assist.I drafted Lemohang another e mail she said"documents have been sent through to the refunds department,my case is handled by Palesa Tshabalala,the funds will be in my account within 10 working days.She will ask her&revert back to me" of up until now she has not,nor have the funds being credited in my account.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
09 Jun 2022, 08:35Dear Client,
We acknowledge receipt of your complaint and you will be contacted by a member of the Complaints department.
Kind regards,
Complaints Management
We acknowledge receipt of your complaint and you will be contacted by a member of the Complaints department.
Kind regards,
Complaints Management
Sanlam's reply09 Jun 2022, 08:35
Official
Dear Client,
We acknowledge receipt of your complaint and you will be contacted by a member of the Complaints department.
Kind regards,
Complaints Management
We acknowledge receipt of your complaint and you will be contacted by a member of the Complaints department.
Kind regards,
Complaints Management
TN
Tshepiso N's updateReviewer Update
10 Jun 2022, 09:19Safe I can does not
TN
Tshepiso N's update10 Jun 2022, 09:19
Reviewer Update
Safe I can does not
TN
Tshepiso N's updateReviewer Update
10 Jun 2022, 09:31Safrican does not care about their clients,they have been million complaints about them hence they don't care.
A lady by the name of Esinako Hintsa called me in the morning yesterday,advising she is treating my matter urgently.I relayed my story to her and said she will make sure my refund will go out with today's refund batch&that she will be communicating with me via e mail of which it never happened,I was the one asking feedback from her.Without any care she said the collections department has not calculated my refund that was after 15:30 noon,then never cared to.update me any further.
This morning she sends an e mail telling me my refund is not done collections have not calculated in all this e mails she is CC :Customer Relations,Heila Engelbrecht and Zintle Mtshali,all of them are unable to assist.
I took it upon myself to calculate for them since their collections department doesn't have calculators to calculate,I sent them the amount they owe me,as well as proof that they were double debiting me...up until now they have not responded,I sent e mail around 08:42.
A lady by the name of Esinako Hintsa called me in the morning yesterday,advising she is treating my matter urgently.I relayed my story to her and said she will make sure my refund will go out with today's refund batch&that she will be communicating with me via e mail of which it never happened,I was the one asking feedback from her.Without any care she said the collections department has not calculated my refund that was after 15:30 noon,then never cared to.update me any further.
This morning she sends an e mail telling me my refund is not done collections have not calculated in all this e mails she is CC :Customer Relations,Heila Engelbrecht and Zintle Mtshali,all of them are unable to assist.
I took it upon myself to calculate for them since their collections department doesn't have calculators to calculate,I sent them the amount they owe me,as well as proof that they were double debiting me...up until now they have not responded,I sent e mail around 08:42.
TN
Tshepiso N's update10 Jun 2022, 09:31
Reviewer Update
Safrican does not care about their clients,they have been million complaints about them hence they don't care.
A lady by the name of Esinako Hintsa called me in the morning yesterday,advising she is treating my matter urgently.I relayed my story to her and said she will make sure my refund will go out with today's refund batch&that she will be communicating with me via e mail of which it never happened,I was the one asking feedback from her.Without any care she said the collections department has not calculated my refund that was after 15:30 noon,then never cared to.update me any further.
This morning she sends an e mail telling me my refund is not done collections have not calculated in all this e mails she is CC :Customer Relations,Heila Engelbrecht and Zintle Mtshali,all of them are unable to assist.
I took it upon myself to calculate for them since their collections department doesn't have calculators to calculate,I sent them the amount they owe me,as well as proof that they were double debiting me...up until now they have not responded,I sent e mail around 08:42.
A lady by the name of Esinako Hintsa called me in the morning yesterday,advising she is treating my matter urgently.I relayed my story to her and said she will make sure my refund will go out with today's refund batch&that she will be communicating with me via e mail of which it never happened,I was the one asking feedback from her.Without any care she said the collections department has not calculated my refund that was after 15:30 noon,then never cared to.update me any further.
This morning she sends an e mail telling me my refund is not done collections have not calculated in all this e mails she is CC :Customer Relations,Heila Engelbrecht and Zintle Mtshali,all of them are unable to assist.
I took it upon myself to calculate for them since their collections department doesn't have calculators to calculate,I sent them the amount they owe me,as well as proof that they were double debiting me...up until now they have not responded,I sent e mail around 08:42.
Sanlam's replyOfficial
10 Jun 2022, 10:00Dear Tshepiso,
Please accept our sincere apology for the delay in the refund. Esinako is doing her utmost best to get the refund paid. Unfortunately some of the processes take time.
Kind regards,
Complaints Management.
Please accept our sincere apology for the delay in the refund. Esinako is doing her utmost best to get the refund paid. Unfortunately some of the processes take time.
Kind regards,
Complaints Management.
Sanlam's reply10 Jun 2022, 10:00
Official
Dear Tshepiso,
Please accept our sincere apology for the delay in the refund. Esinako is doing her utmost best to get the refund paid. Unfortunately some of the processes take time.
Kind regards,
Complaints Management.
Please accept our sincere apology for the delay in the refund. Esinako is doing her utmost best to get the refund paid. Unfortunately some of the processes take time.
Kind regards,
Complaints Management.