SB
Shasmikiran B
1 reviews | Active since Dec 2016
27 Aug 2019, 09:55
Terrible service
I submitted a claim a month ago on my GAP cover however to date same has not been processed. Furthermore, i requested a call back on 19/08/2019 and still no one has contacted me. Terrible service with automated responses but no service delivery.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
27 Aug 2019, 11:28Good day
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind Regards
Client Relations
Kind Regards
Client Relations
Sanlam's reply27 Aug 2019, 11:28
Official
Good day
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind Regards
Client Relations
Kind Regards
Client Relations
Sanlam's replyOfficial
27 Aug 2019, 16:45Good day Shasmikiran
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply27 Aug 2019, 16:45
Official
Good day Shasmikiran
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations