Terrible Service

Assupol does not know how to give clients feedback. I have submitted a claim on on the 13th May 2020. I still have not received feedback from numerous calls.not even an email to say how far my claim is. the only call i received was from forensics because It was a policy which was taken for my Fiance grandmother. which now is an issue because it was not not grandmother.i await clarification on this claim if they are going to pay the claim or not and if they are not are they going to cover my financial loss of the money I had to take out of my own pocket to contribute for the funeral because of assupols slow claim process. I would not refer them to anyone. very fast to activate policies but quick to look for loops holes when it comes to payment.