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Ray C

1 reviews | Active since Apr 2024

03 Jun 2026, 09:43

Terrible Service

Very bad service even after emailing senior management for their interaction.

0
Replies (5)
Sanlam
Sanlam's reply03 Jun 2026, 09:47
Official
Good day Ray  We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Personal Loans. Regards
 Sanlam Client Care
RC
Ray C's update05 Jun 2026, 12:14
Reviewer Update
5 Sorries and no call or follow up doesn't cut it, show interest in your clients and resolve the complaints and issues at hand, involve management who seems less interested, and escalate your issues.
Sanlam
Sanlam's reply08 Jun 2026, 14:25
Official
Good afternoon, Ray

We have received feedback that Sanlam Personal Loans has sent you an email.

Regards
Sanlam Client Care
RC
Ray C's update09 Jun 2026, 08:15
Reviewer Update
I have asked them to escalate my matter to senior management but never received a respond or call as requested, The query remain unresolved as it is the second month now.
You just couldn't care about your clients
Sanlam
Sanlam's reply09 Jun 2026, 08:29
Official
Good day, Ray

Feedback was provided to you via email on 5 June 2026. Please respond to the email for further assistance.

Regards
Sanlam Client Care