TERRIBLE SERVICE

Unacceptably poor service given out by Sanlam funeral cover. A claim for my mother in law was submitted in Bellville Cape Town on Wednesday 21st September. Sanlam processed and promised to make payment within 48 hours max. Till this day 26th September no payment received only excuses of slow system. Explained that the body needs to be transported to EC and they know body will not be released if no payment made before scheduled date for body transportation. My husband is meant to leave Cape Town today to make preparation for when the body arrives as well as funeral, how will that be possible if Sanlam itself is not coming to the party?