Terrible service and runaround from Sanlam

For the past 2 weeks or more I have been struggling to get information regarding a wealth bonus payout that was apparently paid to me, however I cannot seem to get hold of anyone at Sanlam who thinks before sending canned responses.

I have emailed every possible department and all I need to know is where the funds are. No one has tried calling or going into their system to advise.

Called the call center and I get pushed round and round in circles without ever getting to someone who knows what they are doing.