CA
Craig A
1 reviews | Active since Feb 2018
02 Apr 2026, 11:52
Terrible service
How long is a reasonable time to hold on for your call centre? This is the 3rd time i have waited 20 minutes. You used to have a good call center but now it is beyond bad. You are not "experiencing high call volumes" you need more staff! As a broker, you have lost me a long time ago due to your awful forms and archaic processes. Your call center was the only redeeming factor but that is now up to **** too.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
02 Apr 2026, 11:54Good day Craig We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply02 Apr 2026, 11:54
Official
Good day Craig We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
CA
Craig A's updateReviewer Update
02 Apr 2026, 12:46The broker contact centre
CA
Craig A's update02 Apr 2026, 12:46
Reviewer Update
The broker contact centre
CA
Craig A's updateReviewer Update
02 Apr 2026, 13:05FFS. phone this number ***. What does it say?
CA
Craig A's update02 Apr 2026, 13:05
Reviewer Update
FFS. phone this number ***. What does it say?
CA
Craig A's updateReviewer Update
02 Apr 2026, 14:55FOR ****S SAKE. Are you serious? I have been calling this number for 28 years. This is your problem, you treat everyone like an idiot! You have NO IDEA what you are talking about. But then why should you care? You don't have to apply the TCF rules like I do. A quick cut and paste answer and your job is done.
CA
Craig A's update02 Apr 2026, 14:55
Reviewer Update
FOR ****S SAKE. Are you serious? I have been calling this number for 28 years. This is your problem, you treat everyone like an idiot! You have NO IDEA what you are talking about. But then why should you care? You don't have to apply the TCF rules like I do. A quick cut and paste answer and your job is done.
CA
Craig A's updateReviewer Update
13 Apr 2026, 11:17No reply? same old **** service. Put your head in the sand and maybe the problem will go away? Well its not. I have been holding for over 10 minutes AGAIN this morning.
CA
Craig A's update13 Apr 2026, 11:17
Reviewer Update
No reply? same old **** service. Put your head in the sand and maybe the problem will go away? Well its not. I have been holding for over 10 minutes AGAIN this morning.