1 reviews | Active since Dec 2016
Terrible service
Good day,
I emailed your contact centre on the 19th of September regarding concerns I have about an investment policy. I got an email back stating "We are attending to it and the estimated date for completion is 2019-09-27. Please quote the above-mentioned reference number should you have any enquiries."
1- I don't even understand what that means, because I never received any feedback regarding my email. 2-I have a similar concern with Sanlam Reality. I cancelled the membership and till date that membership has not been cancelled. I cancelled the membership on the 28th August. Yesterday I received another email saying that I should give ONE more month notice.
I am extremely disappointed with the customer service and I really do not wish to continue the relationship with Sanlam/Sanlam Reality. It is really not my responsibility to follow up with your organisation or at least respond to my emails in the correct manner.
Kindly assist.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind Regards
Client Relations