Terrible Service

I took out a comprehensive life cover with Sanlam Indie and wwqs fiven a premium of R367. During the call I disclosed that I had previously had pregnancy hypertension, the consultant noted it and I was offered a R367 Premium which I agreed to and I asked that they start the contract on November 15th.

They sent my contract and as I was going through it I noticed they didn't include the disclosure I made of the pregnancy hypertension and I contacted them and asked them to include it as I was clear about it from the onset. Secondly they then decides to withdraw October 15th despite us having agreed my contract will start November.

Then suddenly I get a contract for Accidental Life cover of R127 premium. I have never app**** for Accidental life cover so Im not sure who gave them authority to do so. Just as Im shocked over this new contract Im receiving, month end ai get a deduction of R596 from Sanlam Indie. How I wemt from a comprehensive life cover of R367, to Accidental life cover of R127 to now getting a debit order of R597 is all a big mystery to me.

I called and no one could explain why I have 2 contracts and a conpletely different amount of debit order. After a long back and forth I was told they changed my premium because I had pregnancy hypertension and it went from R367 to R596. But when I took out the contract I disclosed that hypertension and I got an offer of R376. I also heard something about not being vaccinated, but with that as well it was disclosed during my phonecall consultation.

All these changes and decisions were done without my consent, or even as little as consultation.

Dealing with Sanlam Indie is such an administrative Mess, I can just imagine the torture it would be if I pass away and my family has to claim from these people. Surely my daughter will be left with nothing.

I have cancelled my life cover and will go elsewhere, there is no way Im putting the future of my Family in Sanlam Indie.